Frequently Asked Questions
Straight answers about working with Viral Vox Marketing. Don't see your question?
Call 252-671-7678 or use our Same Day Quote form.
About Viral Vox
What does Viral Vox Marketing do?
We're a one stop shop for marketing in New Bern, NC. We handle website design, logo and graphic design, branding and strategy, social media management, content creation, digital marketing (SEO, Google Ads, social ads), print, and AI consulting and business automation. Point blank, we help businesses grow.
Where are you located, and who do you work with?
We're based in New Bern, NC. Most of our clients are small businesses in New Bern and Eastern North Carolina, but we've also helped businesses across the country. We work with businesses of any size, and every marketing plan is built for that specific client.
Who will I be working with?
Scott Andrews, owner and lead designer, was born and raised in New Bern and brings more than 15 years of experience in website design, branding, content and marketing consulting. Scott works alongside a small team covering creative design, website builds, content and video production.
Pricing and Getting Started
How much do your services cost?
Every project gets its own quote, but here are our starting prices: website design from $1,000, logo design from $100, social media management from $400, content creation from $500, digital marketing from $500, and AI consulting and business automation from $1,000. Graphic design and branding are priced by project. Third-party costs such as ad spend, software, subscriptions and domain registration are billed separately.
How do I get a quote?
Fill out our Same Day Quote form and we'll reach out the same day with a quote. Quotes are based on the information we have when we prepare them and can change if the scope changes before you accept.
Do you offer consultations?
Yes. You can book a free one-hour consultation online to talk through websites, SEO, social media and AI-powered marketing.
Do you require a deposit?
Yes. We take a 50% deposit up front before work begins. Payment terms for each project are spelled out in your written proposal or service agreement.
Websites
What platform do you build websites on?
We build on Wix and are a Wix Website Designer Legend partner. Every site is built with clean design, strong copy, fast load speed, clear calls to action, and tracking set up the right way.
How long does a website take?
A typical website takes about 4 weeks to build. Timing depends on the size of the site and how quickly we get your content and feedback, and you'll get an estimated completion date in your proposal.
How many revisions are included?
You get up to 6 rounds of revisions if you need them.
Who owns my website, and who pays for hosting and the domain?
You do. You own your finished website and your domain. Hosting plans, domains and other third-party subscriptions are billed separately from our design fee.
Marketing and AI
What's included in your digital marketing services?
Our digital marketing covers SEO, Google Ads (PPC), social media advertising and influencer marketing, run as one connected strategy. Campaigns are built around your keywords, your service area and what's actually driving calls, and they're tracked and adjusted monthly. You also get a reporting dashboard built into your website.
What is AI consulting and business automation?
We help businesses use AI to save time on day-to-day work. That can include an AI business assessment with a prioritized roadmap, workflow automation that connects the tools you already use, AI-powered marketing systems, custom AI assistants built on your own material, and practical AI training for your team. We work in five steps: Discover, Prioritize, Build, Test and Improve. We also help your business show up in AI search by tightening your local business information and structured data. This works well for small and midsize businesses, nonprofits, professional service companies and municipalities.
Contracts and Contact
Do I have to sign a long-term contract, and how do I cancel?
No. There's no minimum term on our contracts. Notice periods and other terms for recurring services are set in your written service agreement. To cancel, email scott@viralvoxmarketing.com with your business name, the service and a short explanation.
How do I reach you?
Our hours are Monday through Friday, 9 a.m. to 5 p.m.
Call 252-671-7678, email scott@viralvoxmarketing.com, or use the live chat on our site.