Privacy Policy

Effective Date: July 1, 2026

Viral Vox Marketing ("Company," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or otherwise interact with us.

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By using our website or services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

 

We may collect the following types of information:

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Personal Information

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• Name

• Email address

• Phone number

• Business name

• Billing information

• Any information you voluntarily submit through contact forms, emails, or consultations
   

Automatically Collected Information

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When you visit our website, we may automatically collect:222

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referring website
   

This information helps us improve website performance and user experience.

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2. How We Use Your Information

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We use collected information to:

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• Respond to inquiries

• Provide marketing and AI development services

• Build and maintain websites

• Process payments and invoices

• Improve our services

• Communicate project updates

• Send newsletters or marketing communications (you may opt out at any time)

• Maintain website security and prevent fraud

• Comply with legal obligations
   

3. AI Services

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As part of our services, Viral Vox Marketing develops and implements AI-powered solutions, automations, and business tools.

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Information provided for AI development is used solely for delivering requested services. We do not use confidential client information to train public AI models unless expressly authorized by the client.

Clients remain responsible for ensuring they have the legal right to provide any data used within AI workflows.

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4. Cookies

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Our website may use cookies and similar technologies to:

• Remember preferences

• Improve website functionality

• Analyze website traffic

• Measure marketing effectiveness
   

Most browsers allow you to disable cookies through browser settings.

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5. Third-Party Services

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We may work with trusted third-party providers, including but not limited to:

• Website hosting providers

• Payment processors

• Analytics providers

• Email marketing platforms

• Cloud storage providers

• AI service providers

• Advertising platforms
   

These providers only receive information necessary to perform services on our behalf and are expected to safeguard your information.

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6. Data Security

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We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

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However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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7. Data Retention

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We retain information only as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

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8. Your Rights

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Depending on where you live, you may have the right to:

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• Request access to your personal information

• Request corrections

• Request deletion of your information

• Object to certain processing

• Withdraw consent where applicable

• Request a copy of your data
   

To exercise these rights, contact us using the information below.
 

9. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

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10. Children's Privacy

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Our services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children.

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11. Changes to This Policy

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We may update this Privacy Policy periodically. Changes become effective upon posting to this page. The updated effective date will always appear at the top of this policy.

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12. Contact Us

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If you have questions regarding this Privacy Policy or how we handle your information, please contact:

Viral Vox Marketing

Website: www.viralvoxmarketing.com

Email: scott@viralvoxmarketing.com

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Terms & Conditions

Viral Vox Marketing
Effective Date: October 19, 2026

Acceptance of Terms

Welcome to www.viralvoxmarketing.com, operated by Viral Vox Marketing in New Bern, North Carolina.

By accessing or using our website, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website.

Services Provided

Viral Vox Marketing offers professional services that may include:

• Website design and development

• Search engine optimization (SEO)

• Social media management

• Digital advertising and marketing strategy

• Logo design and graphic design

• Branding and content creation

• Marketing consulting

• Artificial intelligence consulting and business automation

Service availability, pricing, deliverables, timelines, and scope may vary by project.

Quotes and Agreements

Quotes and proposals are based on the information available when they are prepared and may be subject to modification before acceptance.

Services, payment schedules, deliverables, revision limits, timelines, and ongoing obligations will be established through written proposals, invoices, or service agreements where applicable.

If a separately executed client agreement conflicts with these general website terms regarding the contracted services, the applicable client agreement will govern.

Payment Terms

Clients are responsible for paying invoices in accordance with their agreed payment terms.

Certain services may require deposits, advance payments, recurring payments, or milestone-based billing.

Additional services or changes outside the original agreed scope may result in additional charges, subject to client approval.

Third-party costs, such as advertising budgets, website subscriptions, software, domain registrations, and other platform fees, may be billed separately as disclosed in the applicable agreement.

Client Responsibilities

Clients are responsible for:

• Providing accurate business information and project instructions.

• Supplying requested materials, approvals, and feedback in a timely manner.

• Ensuring that supplied text, images, logos, and other materials may lawfully be used.

• Reviewing and approving deliverables before publication when required by the project agreement.

• Maintaining necessary access to third-party platforms and accounts.

Project timelines may be affected by delayed materials, feedback, approvals, or external platform limitations.

Intellectual Property

Unless otherwise agreed in writing, Viral Vox Marketing retains ownership of its pre-existing materials, processes, methods, templates, and proprietary tools.

Ownership and usage rights for custom client deliverables, including websites, designs, graphics, and marketing content, will be determined by the applicable written service agreement.

Third-party fonts, images, software, plugins, templates, and other licensed materials remain subject to their respective license agreements.

Marketing Performance

Viral Vox Marketing works to develop effective marketing strategies and deliver agreed services professionally.

However, marketing outcomes can be influenced by factors outside our control, including competition, customer behavior, platform algorithms, advertising policies, search engine updates, and market conditions.

Unless expressly guaranteed in a separate written agreement, Viral Vox Marketing does not guarantee specific rankings, traffic levels, leads, revenue, sales, or other business outcomes.

Website Content

All original website content, including text, graphics, branding, and design elements, is protected by applicable intellectual property laws.

Visitors may not reproduce, redistribute, or commercially exploit our website materials without appropriate authorization.

Third-Party Platforms

Some services depend on external providers such as Wix, Google, Meta, and other digital platforms.

These platforms maintain their own terms, policies, pricing, and technical requirements.

Viral Vox Marketing is not responsible for interruptions, restrictions, policy changes, or other actions independently taken by these third-party providers.

Cancellation and Refunds

Service cancellations, refunds, deposits, and recurring payment obligations are governed by our published Refund & Cancellation Policy and any applicable client service agreement.

Limitation of Liability

To the extent permitted by applicable law, Viral Vox Marketing will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of this website.

Any additional liability limitations relating to professional services will be determined by the applicable service agreement and governing law.

Nothing in these terms excludes liability that cannot legally be excluded.

Governing Law

These Terms & Conditions are governed by the laws of the State of North Carolina, subject to applicable federal law and mandatory legal protections.

Updates to These Terms

We may update these Terms & Conditions as our business and services evolve. Revised terms will be published on this page.

Contact Information

Viral Vox Marketing
New Bern, North Carolina
Email: scott@viralvoxmarketing.com
Phone: 252-671-7678
Website: www.viralvoxmarketing.com

 

Refund & Cancellation Policy

Viral Vox Marketing
Effective Date: October 19, 2026

Overview

Viral Vox Marketing provides customized professional services, including website design, graphic design, digital marketing, SEO, social media management, branding, and consulting.

Because these services involve time, planning, creative development, and specialized work, refund and cancellation requests are evaluated according to the nature of the service, the work completed, and the applicable client agreement.

Project Deposits

Certain projects may require an initial deposit before work begins.

Unless otherwise specified in a written agreement, deposits are applied toward project planning, scheduling, consultation, and initial development.

Refund eligibility for deposits depends on the applicable agreement, work performed, and applicable law.

Custom Projects

For custom website development, logo design, graphic design, branding, and other project-based services:

• Clients may request cancellation by contacting Viral Vox Marketing in writing.

• Completed work and services already performed are generally not refundable, subject to applicable law and the client agreement.

• Any remaining refund eligibility will be determined by the applicable agreement, payments received, work completed, and nonrecoverable project expenses.

• Work outside the originally agreed scope may require additional payment and approval.

Monthly and Recurring Marketing Services

Recurring marketing and consulting services may include social media management, SEO, advertising management, website maintenance, and ongoing creative services.

Cancellation requirements, notice periods, final billing, and any contractual commitments are governed by the applicable written service agreement.

Clients should review their agreement before requesting cancellation.

Third-Party Expenses

Fees paid to external providers, including advertising platforms, domain registrars, hosting companies, software subscriptions, and other third-party services, are governed by the respective providers' terms.

Such expenses may be nonrefundable or subject to separate cancellation requirements.

Service Concerns

We encourage clients to contact us promptly if they have questions or concerns about a project or service.

We will review the concern and work toward a reasonable resolution consistent with the agreed scope of services.

Requesting a Cancellation or Refund

To request a cancellation or discuss refund eligibility, please email:

scott@viralvoxmarketing.com

Include your business name, the service or project involved, and a brief explanation of your request.

We will review your request and respond as soon as reasonably practical.

Contact Information

Viral Vox Marketing
New Bern, North Carolina
Phone: 252-671-7678
Email: scott@viralvoxmarketing.com
Website: www.viralvoxmarketing.com

 

Shipping & Delivery Policy

Viral Vox Marketing
Effective Date: October 19, 2026

Digital and Professional Services

Viral Vox Marketing primarily provides digital and professional marketing services.

Our services include website development, graphic design, social media marketing, content creation, SEO, branding, consulting, and AI business automation.

These services generally do not require physical shipping.

Delivery of Digital Services

Digital deliverables may be provided through email, online file-sharing platforms, website publishing systems, or other mutually agreed methods.

Delivery timelines vary based on project requirements, client approvals, service scope, and the terms established in individual project agreements.

Project Timelines

Estimated project completion and delivery dates will be communicated as part of the project proposal or service agreement when applicable.

Timelines may be affected by changes to project scope, delayed client materials, revisions, third-party platforms, or other factors outside our reasonable control.

Physical Marketing Materials

Certain projects may involve printed materials, promotional products, or other physical items arranged through third-party vendors.

When physical products are included in a project, any applicable production, shipping, delivery fees, timelines, and responsibilities will be communicated separately.

Delivery Issues

Clients experiencing problems accessing digital deliverables or receiving agreed materials should contact us so we can review the issue and provide appropriate assistance.

Contact Information

Viral Vox Marketing
New Bern, North Carolina
Email: scott@viralvoxmarketing.com
Phone: 252-671-7678
Website: www.viralvoxmarketing.com